PRIVACY & DATA PROTECTION
Your Business. Your Data. Protected.
When you trust Meet Your OWL with information about your business, we take that responsibility seriously.
This Privacy Policy explains how we collect, use, store and protect personal information, and how we approach the information businesses share with us when building and using their personalised OWL.
OUR COMMITMENT
Your Information Deserves to Be Handled Properly.
Meet Your OWL is built around understanding how your business works. That may mean you choose to share information about your services, processes, policies, pricing, tone of voice and ways of working.
We recognise that some of this information may be commercially sensitive. We treat the information you share with us responsibly and only use it for the purposes for which it has been provided.
Where we process personal data, we do so in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
Your business knowledge remains your business knowledge.
INFORMATION WE COLLECT
The Information We May Collect
Information you provide to us
When you contact Meet Your OWL, book a discovery call or become a customer, we may collect information such as your name, business name, email address, telephone number and other information you choose to provide.
Information you provide when building your OWL
To personalise your OWL, you may provide information about your business, including your services, pricing, processes, policies, procedures, FAQs, tone of voice, customer journeys and other business knowledge.
Some of this information may be confidential or commercially sensitive. We only use it as necessary to provide, configure, maintain and improve the services we provide to your business.
Information processed through your OWL
Depending on how your OWL is configured, it may process information contained within customer enquiries, communications or other interactions handled on behalf of your business.
Where this includes personal data relating to your customers, employees or other individuals, we will generally process that information on your behalf and in accordance with our agreement with you.
Website and technical information
When you use our website, we may also collect certain technical information such as your IP address, browser or device information, pages visited and information collected through cookies or similar technologies.
HOW WE USE YOUR INFORMATION
Why We Use the Information We Collect
We use personal information and business information only where there is a clear reason for doing so.
This may include:
• Responding to enquiries and arranging discovery calls
• Providing, configuring and supporting your personalised OWL
• Understanding your business, services, processes and requirements
• Managing our relationship with you and providing customer support
• Processing payments and administering your account
• Maintaining, developing and improving the services we provide
• Keeping our systems, services and business secure
• Meeting our legal, regulatory and accounting obligations
• Sending relevant service communications about your account or the services we provide
Where required by law, we rely on an appropriate lawful basis for processing personal data. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.
We don't use your business information simply because we have access to it. We use it to provide the services you have asked us to provide.
HOW WE STORE & PROTECT YOUR INFORMATION
Taking Care of the Information You Trust Us With
We take reasonable and appropriate measures to protect the personal and business information we handle against unauthorised access, loss, misuse, alteration or disclosure.
We use trusted technology providers and systems to help us deliver our services. Where third-party providers process information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
Access to customer information is limited to those who need it for legitimate purposes connected with providing, managing or supporting our services.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business records and meeting any legal, accounting or regulatory requirements.
How long information is retained may vary depending on the type of information, why we hold it and our legal or contractual obligations.
Your business information
Information you provide to help us build, configure or support your OWL remains your business information.
We do not claim ownership of your business knowledge simply because you have provided it to us as part of using our services.
Protecting your information is part of protecting your business — and we take that responsibility seriously.
WHO WE SHARE INFORMATION WITH
Trusted Providers That Help Us Deliver Our Services
We may use third-party service providers and technology platforms to help us operate Meet Your OWL and provide our services.
Depending on the services you use, these providers may support areas such as website hosting, customer relationship management, communications, payments, automation, artificial intelligence, data storage and other technology required to provide your OWL.
Where these providers process personal information on our behalf, we take reasonable steps to ensure appropriate arrangements are in place for the handling of that information.
We may also disclose information where required by law, regulation, legal process or a competent authority, or where reasonably necessary to protect our legal rights, our customers or others.
We do not sell your personal information.
AI & YOUR INFORMATION
How AI Fits Into Our Service
Artificial intelligence is an important part of how Meet Your OWL provides its services.
Your personalised OWL may use AI technology to understand information, generate responses, support workflows and carry out the functions configured for your business.
Depending on the services and configuration being used, information may therefore be processed using third-party technology and AI service providers.
We aim to use business and personal information only as necessary to provide and support the services you have asked us to deliver.
We do not claim ownership of the business information you provide to configure your OWL.
As the technology and providers used to deliver our services may develop over time, we may update this Privacy Policy where appropriate to reflect material changes in how information is processed.
INTERNATIONAL DATA TRANSFERS
Some of the technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required under applicable data protection law to ensure that the information receives an appropriate level of protection.
This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.
COOKIES & WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to help the website function, understand how it is being used and improve the experience we provide.
Some cookies may be necessary for the website to operate, while others may support analytics, functionality or other services.
Where required, we will ask for your consent before using non-essential cookies.
You can also manage cookies through your browser settings, although disabling certain cookies may affect how parts of the website function.
YOUR DATA PROTECTION RIGHTS
You Have Rights Over Your Personal Information
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.
These may include the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain uses of your personal information
• Request the transfer of certain information where applicable
• Withdraw consent where we rely on consent to process your information
These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.
If you would like to exercise any of these rights, please contact us using the details below.
Where we process personal information solely on behalf of one of our business customers, we may need to refer your request to that customer as the relevant data controller.
MARKETING COMMUNICATIONS
Where permitted, we may contact you with information about Meet Your OWL, our services or other information we believe may be relevant to your business.
Where consent is required for marketing communications, we will obtain it before sending them.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Service-related communications about an existing account or service are separate from marketing communications and may still need to be sent where necessary.
THIRD-PARTY LINKS
Our website may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices of third-party websites or services that we do not control. We recommend reviewing their privacy information before providing personal information to them.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process information.
When we make changes, we will update the date shown at the top of this policy.
Where a change materially affects how we process personal information in connection with our services, we will take appropriate steps to communicate that change where required.
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